Return, Damage & Cancellation Policy Explained

In case you rent electronic devices, you will find yourself wondering about how to request a refund, how to return your rental items, inform the rental company about the damages, if any, or how to cancel your order. Knowing the process beforehand will save you time and trouble.

This return damage cancellation policy guide helps you understand the key elements of return, damage & cancellation in simple words. These guidelines can help you manage your rental process smoothly, whether you’re renting a laptop, printer, projector, gaming console, or any other electronic device.

What is the Return Policy?

A simple return policy system after you rent electronics is to return the equipment within the agreed rental time and in the same healthy condition as it was provided by the provider.

Prior to returning it, you can inspect the device condition and check all the accessories, cables, adapters, and other items provided to you. This makes the return policy checklist easier to follow and helps you to claim your full security deposit back.

What Happens if a Rental Item is Damaged?

There can be accidental problems like water or fall damage during a rental. The policy on damages and cancellations serves to explain what to do in case of the equipment being damaged upon return, in case there are some missing parts to the equipment, or problems that prevent the equipment from functioning.

Any damages to the item when it is returned must be reported to the provider immediately. Do not make any self or local repairs unless authorised, as unauthorised repairs could impact the rental agreement.

If a laptop rented for use has a broken screen problem, for instance, report it as soon as it occurs and do not use the laptop. This will enable the problem to be looked at and a solution to be decided if it can be repaired & how much repair amount to be deducted from the security deposit.

Can I Cancel an Order After It’s Already Shipped?

Order cancellation terms are typically based on the time of cancellation. The cancellation of the order before dispatch may differ from the cancellation of the order after delivery or shipment.

Yes, you can cancel an order after it’s shipped, depending on the status of the order and the rental terms. Don’t wait for delivery; instead, just contact the rental company right away with your decision and also get the return policy explained to you in advance.

Order cancellation policy for damaged items may also be different from a standard cancellation because damaged products can impact the condition and value of the equipment.

How Does Cancellation and Refund Work?

Please cancel a rental order by calling our customer service team with the order number and reason for cancellation.

• Prior to dispatch: Eligible refunds will be made after any applicable deductions.
• Post dispatch/delivery: Cancellation is considered return and any charges will be deducted.
• Refunds: Approved and returned to the original payment method.
• Security deposit: Returned upon the return of the product and inspection, subject to applicable deductions.

Please refer to the Return, Damage & Cancellation Policy below for full terms.

Refund & Cancellation Policy

Refunds are applicable on the refundable security deposit or in cases where the rental order cannot be fulfilled, subject to the applicable terms and deductions.

A refund request should include the subscriber’s name and order details. Refunds are processed only through online banking channels and are credited to the original payment method or customer bank account. Cash or payment-wallet refunds are not available.

Refunds are generally processed within 5 working days. Depending on the bank or payment provider, it may take up to 10 working days for the amount to reflect in the customer’s account.

Applicable deductions may include damages, unpaid rentals, or other outstanding charges. For partial package returns, the rental amount will be recalculated on a pro-rata basis for the items retained.

When Is a Refund Applicable?

Refunds may be applicable when:

• The customer terminates the subscription after the initial subscription period.
• The customer returns part of the rental package.
• The customer swaps part or all of the package for a lower rental plan.
• The rental order cannot be fulfilled by the company.

For partial returns, the rental charge for the items retained will be calculated separately.

Return of Faulty Products

The product can be returned within 24 hours if it is found to be faulty. Customers should contact customer support as soon as the issue is identified so that the return or replacement process can be initiated.

Shipping & Delivery Timeline

Products are generally shipped and delivered within 5–7 days. Delivery timelines may vary depending on the customer’s location and order circumstances.

Do You Have Replacements or Exchanges?

The replacement and exchange policy will vary based on product availability and the reason for replacement. A defective device can be evaluated prior to approval of an exchange/replacement.

The condition is generally examined first for damaged items. This is especially relevant when ordering items to be cancelled for damage, as cancellation and damage charges might be handled differently.